Awaken Conversations User Guide

Please email helpdesk@awaken.io for omissions or errors.
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  • Super User guide

Super User guide

 
This section and the sub sections are all based around the technical aspects of Awaken Conversations and will cover items such as API references, JSON outputs, system settings, Folder and Audio management.
 

API

Awaken Conversations is an all inclusive speech analysis application that enables you to visualise audio using state of the art speech recognition, transcription, and text analysis technologies. Awaken Conversations automatically transcribes audio into searchable text, then organizes and archives the data, and finally provides an intuitive web interface through which you can examine and explore that data. The information is stored in a database where the audio can be searched and analysed for compliance, customer insights, and agent performance. Awaken Conversations has the most complete set of speech technologies in a single solution on the market today.
 
This guide explains how to use Awaken Conversation's Representational State Transfer (REST) Application Programming Interface (API) to:
 
 

System Management

Examine or modify your tenant in Awaken Conversations that enable you to: