The next section explains how to configure Callbacks within Conversations:

 

The Callback URL is specified as part of the folder configuration/management.

 

 

Callback can be configured either by creating a new folder, or editing an existing one.

 

1 - Create a new folder

2 - Edit a folder

 

The first screen has slight variations depending on a folder creation or edit:

 

 

Insert or amend the required data, and select Next to proceed

 

Select Configure Callback delivery method and then select Next

 

 

Specify the Callback delivery method and select the types of data that Conversations sends to it and then select Next

 

The Callback Delivery Method area consists of a dropdown to the left which identifies the supported mechanisms for delivering Callbacks, while the right portion enables you to enter the path that Conversations must use to deliver transcription and optional information. Supported Callback delivery mechanisms are:

 

The standard Hypertext Transfer Protocol, which means that the Callback server is a web server that is listening on a specified (or default) port

 

The Hypertext Transfer Protocol running over the Secure Sockets Layer, which means that the Callback server is a web server that is listening on a specified (or default) port

 

See this page for detailed configuration of Callback over HTTP

 

An example JSON output can be viewed here

 

Transcript info is written to files that are located in a specified directory on the system on which the Conversations software is installed.

 

Transcripts and other requested information are sent to a server via the Secure File Transfer Protocol (SFTP), which requires additional authorization information, such as the username and password, or an SSH key.

 

Transcript and associated data is written to the Amazon Web Service (AWS) Simple Storage Service (S3). Specifying this Callback delivery mechanism causes a dialog that displays fields in which you must specify the AWS access key id and AWS secret access key that are used to securely communicate with AWS S.

 

By default, the dialogs for each of these delivery mechanisms enable you to specify the type of transcript data that is being sent. By default, sending a JSON transcript is always enabled. You can also select:

 

Checking this box causes Conversations to also send an MP3 version of the transcribed audio file to the Callback server.

 

Checking this box causes Conversations to also send a text version of the transcribed audio file to the Callback server.

 

Once you have made any changes that you want to make to the Callback information, select Update to close this dialog and return to Conversations.